Returns and Exchanges Policy
Because ot the nature of our products, we typically cannot accept Returns or Exchanges. We do want you to be completely happy with your order. If you are unsatisfied for any reason we will gladly see what we can do to accommodate you. As long as the product has been unopenend.
We suggest you try out our samples first. We do not have samples for all of our products so please read the ingredients of each product if you have any concerns before you purchase.
We cannot be responsible for post-office delays or any other persons receiving your package in your household and not delivering it to you, the purchaser.
Should you wish to make an unused, unopened exchange or return, please follow these procedures for accuracy:
1- Contact teamaria.com through our "Contact Us" page. Let us know the reason for your return or exchange. You will be given a "Returned Merchandise Aurthorization" number (RMA).
2-Enclose a note with the original invoice, the reason for the return and the RMA number on the invoice.
3-Re-package the item(s) in its original shipping box/carton.
4-Send the return to:
Te'a Maria® (RETURN)
PO Box 7506
Helena, MT 59604
5-Keep all records of your return until settlement has been made.
Remember:
Returned merchandise should include the vendor packaging and be in the same condition as when it was received unopenend. Shipping charges are non-refundable, and you are responsible for the shipping method and costs to ship the return item(s) back to us.
Note: We do NOT issue any credits on opened or used merchandise due to the nature of our products. Used merchandise cannot be returned unless defective, and within a 15 day period after delivery from postmaster.
We do offer some sample products in small sampling packettes that you may wish to purchase and try out first.
A pick-up fee might apply to returns of large and /or heavy items.
Please allow a two to three week processing of your return.
All Products MUST be unused, unopened, and in original packaging for a credit or exchange to be issued.
Price Adjustments
Prices are subject to change without notice.
Order Cancellation
You may not cancel orders after it has been processed.
You may cancel any order as long as the order status is "in process". If your order status is "shipped", it cannot be canceled. A restocking fee of 30% may apply to large and heavy items cancelled after 10 days from the original order date.
Merchandise and Availability
We reserve the right to limit quanitites ordered. We may discount on bulk orders. Orders of large quantities may take longer to ship due to the batch order. All orders will be processed in the order it was received. All back-orders will be processed in order of the next batch order. All back-orders will be processed in a timely-manner.
Note: The original shipping and handling charges are not refundable. If you have an "exchange" additional shipping or handling charges will be incurred. "Credit", if issued will be given for the purchase price only but not for the original shipping and handling charges.
Please mail your package in a prepaid, insured, traceable method to the address below.
Te'a Maria® (RETURN)
PO Box 7506
Helena, MT 59604